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We
are offering EPCs on all residential
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| Policies Procedures |
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1stopEPC are committed to providing
a quality service to its clients at all times. We pledge
to abide by the following Complaints Policy:
- All complaints handled courteously.
- We will endeavour to respond in writing within
48 hours to all correspondents.
- Complaints will be handled personally by a Director
of 1stopEPC.
- We may need to re-inspect the property if the quality
of our assessor is in doubt and will not make a charge
for such a case.
- All complaints will be reported back to our Accreditation
Centre (the body that is appointed by the Government
to supervise the work of DEAs).
- If we are unable to resolve the complaint to your
satisfaction, we will be happy to a mutually acceptable
arbitrator and abide by that arbitrator's decision.
- This policy does not restrict your right to take
legal advice.
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